When will I get my order?
Orders will be processed based on your club’s first date of play and product availability. You will receive an email to let you know when your order is in the works, and a shipping confirmation and tracking number will be sent when your order is out the door and on its way. Should there be an issue with any item in your order, we will contact you immediately and work with you to find a suitable solution.
How do I know what size to order?
Here are links to all vendor size charts for your reference:
Size charts are provided by the vendors and are approximate measurements. Returns requests due to the size of an item based on the information in the size charts may be denied. Please reach out to your club if you have questions about a specific item in your kit. Thank you for understanding!
I have players on different teams within the club, do I need to place 2 separate orders?
You can place one individual order for multiple players. We ask that you verify sizes and player numbers. We can only return/exchange items without player names or numbers.
Can I order more than once?
Yes, the online catalog is always open for ordering. Once an order is placed, we are unable to manually add additional items to the order. Please place a new order and it will be processed separately from your original order.
Can I expedite my order?
We are unable to expedite orders. Orders are processed by club during the summer fulfillment season (June - September), or in the order in which they are received outside the summer fulfillment season. Our team works closely with each club to make sure that orders placed before the order deadline are received by your first date of play.
Why did someone on my team get their order before me?
We do our best to send out a single team’s orders all at the same time; however, sometimes a player gets their order before someone else on the same team. This could be for a variety of reasons, including, but not limited to:
- The sizes / items they ordered were immediately available in our warehouse and did not need to be ordered directly from the vendor
- Their order contained one or two items versus a whole kit
- Your order contained an item that requires embroidery which takes an additional 3 weeks to complete, and their order did not.
Off season: We process orders based on the date placed.
How long will my order take if I miss the order deadline?
We are unable to guarantee delivery of products by your first games if you have not placed your order by the Club order deadline.
Can I rush my order if my player joined the team late?
We are unable to rush orders for late additions - we process orders in the order in which they are received to be fair to everyone. Please contact your club for temporary options until we can deliver your order. Thanks for understanding!
I ordered the wrong item. What do I do?
Please contact firstname.lastname@example.org as soon as possible and our team will do everything we can to cancel the item before it ships. We cannot refund the item if it has already been personalized with a player name or number.
Can I have my order sent to a store for pickup?
Club orders are custom items which are handled and cared for at our warehouse location. To ensure your item is processed efficiently, we ship these items directly from our warehouse to your door.
If you would like to pickup your item at our Warehouse location, please reach out to our staff at email@example.com.
I received a notification that my order was delivered, but I don't have my package. What do I do?
All of our shipments (excluding gift cards) include tracking and delivery confirmation. If the tracking number confirms that the item has been delivered to your order address but you have not received your order, please contact the appropriate courier in order to investigate the issue.
We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. Gazelle Sports reserves the right to decide whether to send replacement item(s) to you.
Gazelle Sports is not responsible for packages that are lost or damaged during transit.
Will I receive confirmation my order has shipped?
Yes, we send updates when your order has been confirmed, when it has shipped, when out for delivery, and delivered. You will also get notified if an order has been canceled and refunded.
Can I return items in my order?
Only items that are not personalized with a name or player number can be exchanged. Please reach out to us at firstname.lastname@example.org for further information.
* Customers are responsible for the cost of shipping items back.
* Shipping charges are not refundable on returned items.
Can I exchange items in my order?
Yes, we are able to offer exchanges on non-personalized items. All exchanges must be mailed back to our Distribution Center. Please contact email@example.com to set up your exchange.
* Customers are responsible for the cost of shipping items back.
* Shipping charges are not refundable on exchanged items items.
Can I buy, return, or exchange soccer uniform items at a Gazelle Sports retail store?
No, all soccer club uniform orders are processed at our distribution center. Please contact firstname.lastname@example.org for all club soccer inquiries.
What does it mean when one of my products is marked as Backorder on my packing slip?
We did not have this item in our warehouse at the time you placed your order and had to order it directly from the vendor. This item will be delivered to you in a separate shipment after we receive it from the vendor and process it accordingly. If there is an extended wait to receive this item from the vendor, you will be notified and given the option to change sizes, wait out the backorder, or get a refund for the item.
What does it mean when an item is being embroidered?
There may be items in your catalog that your club chose to have embroidered. This is a service that we outsource to a third party company and requires additional processing time. This item may arrive to you in a separate shipment.
How can I remove the wrinkles from my jersey?
Occasionally player numbers or logos will become wrinkled or creased. A quick solution is to turn the jersey inside out and gently iron the area.
How do I care for my uniform?
Following our care instructions will ensure you look your best throughout the season.
-In preparation for washing, DO NOT pile damp garments together.
-Hand washing is strongly recommended so fabric dyes do not fade or bleed.-If machine washing, do so on the lowest heat setting or in cold water.
-Wash garments inside out and allow them to air dry.
-DO NOT put them in the dryer.
-DO NOT iron or press numbers and logos.
The item I want is sold out in my size. When will it be restocked?
These items are available in limited quantities from the vendors. If the item is sold out in your preferred size and...
- It is a game-required item (jersey, game shorts, game socks): We are currently working with your club to determine a suitable replacement item. As soon as your club approves the style it will be posted on the same listing as the original style with a link to order it.
- It is a non game-required item and your club is at the end of their uniform cycle: this item is unavailable and will not be restocked. Your club will select a new style available for the following season.
- It is a non game-required item and your club is NOT at the end of their uniform cycle: We are currently working with your club to determine a suitable replacement item. As soon as your club approves the style it will be posted on the same listing as the original style with a link to order it.
What type of services does Team Gazelle offer in addition to uniform orders?
Team Gazelle services are by appointment only. Our warehouse is locked and walk-ins cannot be accommodated. We are available for Team Gazelle services Monday - Friday, 9:30am - 3:30pm. Please email email@example.com to schedule your appointment.
Services we provide are:
-Patch addition, reapplication and repair
-Logo / Team Crest addition
-Adding a number to the left or right of an already existing player number (i.e. player number #8 to #18 or #81)
We do NOT do:
-Product sales of any kind. All orders must be placed online.
-Sewing torn seams
-Peeling numbers off and adding a new player number in its place
-Logo application to apparel purchased from other stores, retailers, etc.
Didn't quite answer your question?
If you still need further assistance please email us at firstname.lastname@example.org and we will respond to your inquiry as soon as possible. You may also call customer service at 616-957-1050. Customer service is available Monday through Friday 9am-5pm EST. Thank you and have a great day!