Frequently Asked Questions

Orders

How do I know what size to order?

Here are links to all vendor size charts for your reference: 

adidas

Nike

hummel

New Balance

Under Armour

Your club also has a fit kit that includes all current items from your catalog. Please contact your uniform coordinator or club administrator to determine the current protocol for trying on product.

I have players on different teams within the club, do I need to place 2 separate orders?

You can place one individual order for multiple players. We ask that you verify sizes and player numbers.  We can only return/exchange items without player names or numbers.

Can I order more than once?

Yes, the online catalog is always open for ordering. Once an order is placed, we are unable to manually add additional items to the order. Please place a new order and it will be processed separately from your original order.

Can I expedite my order?

We are unable to expedite orders. Orders are processed by club during the summer fulfillment season (June - September). Our team works closely with each club to make sure that orders placed before the order deadline are received by your first date of play. 

Will I receive confirmation my order has shipped?

Once your order has been shipped, a confirmation email will be sent to the address you provided when placing your order. 

Will I be charged for the portion of my order that did not ship?

Because club orders are custom items, we will authorize your card for the full amount of your order at checkout. However, if we are unable to fulfill any portion of your order, we will notify you by email and charge only for the portion of your order that we are able to ship.

How long will my order take if I miss the order deadline?

We are unable to guarantee delivery of products by your first games if you have not placed your order by the Club order deadline.

Shipping

Can I have my order sent to a store for pickup?

Club orders are custom items which are handled and cared for at our warehouse location. To ensure your item is processed efficiently, we ship these items directly from our warehouse to your door.

How do I track my order?

You will receive an email with your tracking information when your order leaves our distribution center.  To track your package, follow the tracking link in your email or input your tracking number into the carrier’s website.

I received a notification that my order was delivered, but I don't have my package. What do I do?

All of our shipments (excluding gift cards) include tracking and delivery confirmation. If the tracking number confirms that the item has been delivered to your order address but you have not received your order, please contact the appropriate courier in order to investigate the issue.

We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. Gazelle Sports reserves the right to decide whether to send replacement item(s) to you.

Gazelle Sports is not responsible for packages that are lost or damaged during transit.

Returns

I ordered an incorrect item. What should I do?

Our customer care representatives would be happy to assist you with an exchange of any non-personalized items in your order. Unfortunately, we are not able to accept any returns or exchanges on items that have been customized with player name and/or number.

Please connect with us at info@gazellesportssoccer.com

Am I able to buy or exchange soccer uniform items at Gazelle Sports Retail locations?

All Soccer Club Uniform orders and processing is handled outside of our retail stores. Please contact Team Gazelle at info@gazellesportssoccer.com with all uniform order related questions. 

Can I exchange items in my order?

Yes, we are able to offer exchanges on non-personalized items. All exchanges must be mailed back to our Distribution Center. Please contact info@gazellesportssoccer.com to set up your exchange.

Exchanges

Product Info

Why can't I find items in my size?

Clearance limited edition items are available while supplies last. If a size is not visible for an item, we have sold out. Because these items are either discontinued or limited, when they're gone, they're gone! Click here for the size chart.

What does it mean when my product is on backorder or an item is missing?

If any item in your order is missing or has been marked backordered, our availability of this product was low at the time of order. We recognize that we were short on your items and have ordered more. This item will arrive in a separate shipment as soon as it becomes available from our vendor. If there is an extended wait to receive this item from our vendors, you will be notified and asked to either change sizes, cancel the item, or wait out the backorder.

What does it mean when an item is being embroidered?

Some items in your catalog may require embroidery. All of our embroidery is completed offsite. Items requiring embroidery may arrive in a separate shipment.

How can I remove the wrinkles from my jersey?

Occasionally player numbers or logos will become wrinkled or creased. A quick solution is to turn the jersey inside out and gently iron the area.


Didn't quite answer your question?

If you still need further assistance please email us at info@gazellesportssoccer.com and we will respond to your inquiry as soon as possible. You may also call customer service at 616-957-1050. Customer service is available Monday through Friday 9am-5pm EST. Thank you and have a great day!