Frequently Asked Questions

Orders

Can I expedite my order?

We process orders by they date they are placed. Please plan to place your order at least 4 weeks prior to the date you need your items. The actual shipping time generally takes 1 - 3 business days.

Will I receive confirmation my order has shipped?

Once your order has been shipped, a confirmation email will be sent to the address you provided when placing your order. If you believe one was not sent to you, please reach out to customer service.

Will I be charged for the portion of my order that did not ship?

Because club orders are custom items, we will authorize your card for the full amount of your order at checkout. However, if we are unable to fulfill any portion of your order, we will notify you by email and charge only for the portion of your order that we are able to ship.

I have players on different teams within the club, do I need to place 2 separate orders?

You can place one individual order for multiple players. We ask that you verify sizes and player numbers.  We can only return items without player names or numbers.

Can I order more than once?

Yes, the online catalog is always open for ordering. Once an order is placed, we are unable to manually add additional items to the order. Please place a new order and it will be processed separately from your original order.

Shipping

Can I have my order sent to a store for pickup?

Club orders are custom items which are handled and cared for at our warehouse location. To ensure your item is processed efficiently, we ship these items directly from our warehouse to your door.

How do I track my order?

You will be emailed the tracking number shortly after your order ships. To track your package, follow the tracking link in your email or input your tracking number into the carrier’s website.

Returns

How do I return an item?

Please follow the instructions on the return form included with your order. If you have any additional questions please contact our customer service team here or call us at 616-957-1050.

How long do I have to return an online order?

We accept returns on items that are not personalized with a name or number 30 days after the item was shipped from our warehouse. This product must be unworn (aside from trying it on), unwashed, and needs to be in its original packaging with the manufacturer tags.

Can I return items to a Gazelle Sports Store?

Currently our orders are not set up to be returned in store. Our warehouse is set up to handle all online returns in an efficient and effective manner.

What do I need to send back in my return?

We just ask you provide proof of purchase and an order number to quickly find your order to efficiently process a refund.

How long will it take for my return to process?

Shipping and processing your return will take 10-15 days. Once processed, we'll send you a Return Confirmation Email. Your bank may take another 2-5 business days to process this transaction.

Please note, we will not process refunds or return items back to you if the item sent is personalized with a name or number. You will be responsible for covering the cost of shipping if you would like this item back. You can contact Customer Service if you believe an item that does not qualify for a refund was sent to us.

Exchanges

Does Team Gazelle offer exchanges?

Due to fluctuating inventory levels, we are unable to offer direct exchanges. The most efficient way to ensure you get the item you are looking for is to return your purchase for a refund to the original form of payment and place a new order through your club’s catalog.

Product Info

Why can't I find items in my size?

Clearance limited edition items are available while supplies last. If a size is not visible for an item, we have sold out. Because these items are either discontinued or limited, when they're gone, they're gone! Click here for the size chart.

What does it mean when my product is on backorder or an item is missing?

If any item in your order is missing or has been marked backordered, our availability of this product was low at the time of order. We recognize that we were short on your items and have ordered more. This item will arrive in a separate shipment as soon as it becomes available from our vendor. If there is an extended wait to receive this item from our vendors, you will be notified and asked to either change sizes, cancel the item, or wait out the backorder.

What does it mean when an item is being embroidered?

Some items are embroidered or stitched and those items are completed off-site and may arrive in a separate shipment.

How can I remove the wrinkles from my jersey?

Occasionally player numbers or logos will become wrinkled or creased. A quick solution is to turn the jersey inside out and gently iron the area.


Didn't quite answer your question?

If you still need further assistance please email us at info@gazellesportssoccer.com and we will respond to your inquiry as soon as possible. You may also call customer service at 616-957-1050. Customer service is available Monday through Friday 9am-5pm EST. Thank you and have a great day!